💳 Subscription & Payments
16 articles
- 🍎 How can I upgrade my subscription to Diamond? (iOS)How to upgrade to Diamond Pro from the App Store, with the credit from your previous plan automatically applied by Apple.
- 💳 Trouble paying on the App Store or Google Play? Get your plan from the webIf your phone's app store rejects the payment or won't let you subscribe, you can purchase any plan from the Snap360 website and use it instantly in the app.
- 🧾 How to request a refund depending on where you purchasedHow to request a Snap360 refund based on where you bought: App Store, Google Play or web. Steps for each store and response times.
- ➕ Expand your storage with 5 extra GBIf you're on a Pro or Diamond Pro plan and running out of space, you can now add 5 extra GB to your cloud without changing plans.
- ✅ I paid for my plan and it hasn't been activated: how to fix itWhat to do if you paid for your Pro or Diamond Pro plan and the subscription doesn't appear active in the app.
- 📧 Transfer your subscription to another account or emailHow to safely transfer your Snap360 subscription to another email or account: the process, ownership verification and what we need from you.
- 💳 I see a duplicate charge or one I don't recognizeSee a duplicate or unfamiliar Snap360 charge? Common causes, how to check it, and how we investigate and put it right together with you.
- 📅 Change plans or renew your subscription manuallyHow to upgrade from Pro to Diamond Pro, change the billing period or subscribe again if your plan expired.
- 💎 Diamond Premium Frames: a Ready-to-Use GalleryWith Diamond Pro you get a gallery of ready-made premium frames (wedding, party, autumn themes and more) ready to apply without designing anything.
- 🌐 How can I upgrade my subscription to Diamond? (Web)If you purchased your plan on our website, upgrade to Diamond Pro from the secure Stripe customer portal in a few steps, with automatic proration.
- 🤖 How can I upgrade my subscription to Diamond? (Android)Step-by-step guide to upgrade to Diamond Pro from Google Play: more cloud storage, multiple devices and priority support, active instantly.
- 🔁 How to cancel or pause your Snap360 subscriptionHow to cancel or pause your Snap360 subscription on the App Store, Google Play or Web, step by step. You can also freeze your plan.
- Prices and Plans for Snap360Compare Snap360's Pro and Diamond Pro plans: what each one includes, their prices and how to save 20% by subscribing on the web.
- ✅ How to Apply a Discount Coupon on the Snap360 WebsiteApply your discount coupon on the Snap360 website, the 360 photo booth app, and activate your plan step by step for your events and weddings.
- 🧾 How to Get Your Purchase InvoicesHow to download your Snap360 invoices, the 360 photo booth app, depending on where you bought: web, Google Play or App Store. Practical step-by-step guide.
- ❄️ Freeze Your Subscription on Google Play and Save!Won't use the Snap360 photo booth app for a few months? Freeze your subscription on Google Play, keep your price and your 360 videos, and save.