Seeing a Snap360 charge you weren't expecting on your statement is uncomfortable, we know. The good news: it almost always has a simple explanation and, if there's an error, we investigate it and fix it. Let's go step by step.
Most common causes
Two accounts with different emails. If at some point you subscribed with another email (for example, a personal one and a company one), you may have two active subscriptions without realizing it.
Purchase in the store and on the web at the same time. If you paid in the App Store or Google Play and also through the web, each platform generates its own charge.
A renewal that coincides with a new purchase. If you signed up for a new plan right when the previous one was renewing, two charges may appear very close together.
How to check it yourself
Search your email for the receipts from Apple, Google or Stripe: each receipt indicates the account and the exact date of the charge.
Review your store's purchase history: on iOS, within your Apple ID settings; on Android, in the payments and subscriptions section of Google Play.
Write down the exact date and amount of each charge you don't recognize.
What to do depending on the case
If you discover a duplicate subscription you don't want to keep, you can cancel it from the platform where it's paid and check our article about refunds.
If the charge still doesn't add up, don't worry: write to us in this same chat with the date and amount of the charge and we'll investigate it directly in your account until it's cleared up.