Have you created a new account, changed your email or want to pass your plan to someone else on your team? Yes, your subscription can be transferred to another account or email. It's a process our team handles for you, safely.
How to request it
Write to us in this same chat from your current account (the one with the active subscription).
Tell us the old email (where the subscription is) and the new email (where you want it).
Our team will verify the details and carry out the transfer, confirming it to you in the chat.
Security verification
For your protection, before moving a subscription we check that you are the owner of the source account. That's why it's important to write to us from the subscription's current email; if you can't access it, let us know in the chat and we'll tell you how to verify your identity in an alternative way.
What gets transferred
Your active plan, with the subscription time you have left.
The account data associated with the service.
Important recommendation: before requesting the transfer, go to Content Management › Offline Videos and tap Sync now, so that all your videos are saved in the cloud before any account change.
If you have any questions about your specific case, write to us in this same chat and we'll look at it together.