Technical Questions
Find various guides on how to solve different technical questions you may have about Snap 360.
16 articles
- 🔑 I can't log in or I forgot my passwordForgot your password or can't log in to Snap360? Regain access in 2 minutes: reset your password and check your email.
- 🌍 Changing Your App and Virtual Gallery LanguageChange the language of the Snap360 app and of the Virtual Gallery your guests see: a 360 photo booth ready for events in any language.
- 🚨 The app won't open or shows a login errorSnap360 won't open or shows a login error? Regain access in minutes with these steps, and keep your videos safe.
- 🆘 Emergency kit: what to do if something fails mid-eventSomething failing mid-event with Snap360? First steps to keep recording: your videos are safe and your 360 photo booth won't stop.
- ⚡ The Video or QR Code Takes a While to GenerateIs your 360 video or its QR code taking a while to generate in Snap360? Find out why and tricks to speed up processing in your 360 photo booth app.
- 🖼️ The frame appears shifted, zoomed in, or cut off in the videoFrame shifted, zoomed in, or cut off in your 360 videos: recommended sizes and export as transparent PNG for your Snap360 360 photo booth.
- 🛡️ Using a VPN? Turn It Off While You Use Snap360Using a VPN? Turn it off in Snap360 to keep the 360 photo booth app from failing when syncing, loading the gallery or generating the QR of your 360 videos.
- 📱 Snap360 App Device CompatibilityDoes Snap360 work on your phone? iOS 13+ and Android 7+. Requirements, limits and what's coming soon.
- 🌟 Does Snap360 Work Without Internet?Yes: record 360° videos without Wi-Fi or data. They save on your phone and you upload them to the cloud when you reconnect.
- ☁️ Can I Save My Videos in the Cloud?Yes, with the Pro or Diamond plan you save your videos in the cloud: 4 GB (Pro) or 15 GB (Diamond, ~1000 videos).
- ⏳ Maximum Recording Time in Snap360How long is a video in Snap360? Up to 12 seconds, the sweet spot for snappy, catchy clips at events.
- 🔄 Sync Your Offline VideosRecord 360 videos offline in Snap360 and sync them whenever you want: never lose any content from your events with your 360 photo booth.
- 🔐 Permissions Snap360 Needs to WorkEnable camera and storage permissions in Snap360, the 360 photo booth app (Android and iOS), and record your 360 videos without any issues.
- 💾 Step-by-Step Guide to Back Up Your Videos on iOSBack up your 360 videos on iOS with Snap360, the photo booth app: enable full gallery access and keep every memory from your event.
- 🎬 I can't find my videos or they weren't saved after the eventCan't find your Snap360 videos after the event? A guide to locate them: they're almost always safe in the Local Gallery.
- ⌛️ Upload Stuck at Certain Percentage When Importing Files in the AppMusic, image or frame import stuck in Snap360? Why it happens and how to load your custom files without errors.