Is the video taking longer than expected to process, or the QR code not appearing right away? In most cases it's not a failure: it's normal processing time that depends on several factors. Here's what they are and how to reduce them.
Why it can take a while
Video size and quality. The longer the duration and the higher the resolution, the more processing work.
Heavy imported music and frames. Long MP3 files or large frames add rendering time.
Your device's speed. Processing happens on the phone or tablet itself, so an older device will take a bit longer.
The internet connection. Uploading the video and generating the sharing QR requires a stable connection.
Tips to speed it up
Use a stable WiFi connection or good mobile data during the event.
Don't close the app while it's processing: keep it in the foreground until the video is ready.
Lighten the imported files: optimized frames and trimmed music clips process much faster.
Do a full test before the event with the same configuration (frame, music, intro and outro) to know the real times.
Has it gotten stuck?
If a video has spent too long without making progress, follow the steps in this article: What to do if a video gets stuck while processing.
And if after all this it's still taking an abnormally long time, write to us in this same chat telling us your device model and what you were recording: we'll review it with you.