Has it ever happened that you recorded videos in Snap360 but they didn’t sync due to connection problems? Don’t worry, we have the solution! One of Snap360’s most useful features is the Local Gallery, which lets you access and sync videos recorded without an internet connection.
In this article, we’ll explain how offline videos work, how to access them and what steps to follow to sync them correctly.
What Are Offline Videos?
Offline videos are those you recorded in Snap360 but that haven’t yet synced to the cloud or to your device’s gallery. This can happen due to:
Lack of internet connection.
Temporary sync problems due to network interruptions.
These 360° videos are stored securely in the app’s Local Gallery, ensuring they aren’t lost while you fix connectivity issues. This feature lets you capture memories without needing a stable connection and sync them as soon as you have access to an internet network.
How to Access Unsynced Videos
Follow these steps to locate and preview your unsynced videos:
Open Snap360 and go to the event where you recorded the videos.
Look for the “Content management” and “Offline videos” option; in this section you’ll find all the unsynced videos.
Once in Offline videos, you’ll see a list of pending videos. Tap any video to preview it before syncing.
How to Sync Your Offline Videos
Once you’ve identified the videos, it’s time to sync them. Here’s how to do it correctly:
From Offline videos, select the videos you want to sync.
Tap the “Sync now” option to start the process.
Make sure to:
Keep the app open during syncing.
Connect to a stable Wi-Fi network to avoid interruptions.
Syncing may take a few minutes depending on the size of the videos and your internet speed.
Note: Once syncing is complete, your videos will be available in the cloud gallery or in your device’s local gallery.
Tips for a Successful Sync
Stable connection: Use a reliable Wi-Fi network to ensure a smooth process.
Don’t close the app: Keep Snap360 open while the videos are syncing.
Verify the sync: Once the process is finished, check the Synced videos section to confirm everything is in order.
What to Do If the Videos Don’t Sync?
If you run into problems during syncing, here are some solutions:
Restart Snap360: Close and reopen the app to try again.
Check the connection: Make sure your device is connected to a stable Wi-Fi network.
Restart the device: This can fix temporary sync problems.
Contact Support: If the problem persists, our technical support team will be happy to help you.
Video syncing in Snap360 is a key feature that ensures you never lose important content. With the Local Gallery, you can record videos offline, preview them and sync them when you’re ready.
If you need help with the process of syncing your 360 videos, in this tutorial you can see how to sync your videos correctly:
Plenty of Space for Every Event
So you don’t run out of room when syncing, Diamond Pro gives you 15 GB in the cloud (about 1000 videos) versus Pro’s 4 GB. Buying from the web is 20% cheaper than in the stores: Upgrade to Diamond Pro.