It’s one of the most common questions among Snapers: “if I update the app, will I be charged again? Will I lose my videos?”. The short answer: no and no. Let us explain.
Updating Never Costs Money
Your subscription is linked to your account and the store where you paid (App Store, Google Play or web), not to the app version. When you update, you simply log in (if prompted) and your plan stays active just as it was. Updating never generates a new charge.
Your Synced Videos Are Untouched
Videos that have already been synced are stored in your Snap360 cloud and are not deleted when you update. Even so, we recommend a good practice before installing any update:
Go to Content management › Offline videos.
Tap Sync now and wait until nothing is left pending.
Update the app with peace of mind.
Updating Is Not the Same as Uninstalling
Updating (from the App Store or Google Play): safe. You keep your session, plan and content.
Uninstalling: the unsynced videos in the Local Gallery live on the device, so uninstalling the app does lose them. Always sync before uninstalling or switching devices.
If what you’re going to do is get a new phone, we have a specific guide: How to switch phones without losing anything.
Any questions before updating? Message us through this same chat and we’ll help you.
Your Videos, with Plenty of Space
Since your 360 videos live in the Snap360 cloud, the Diamond plan expands your space from 4 GB to 15 GB (about 1,000 videos), ideal if you cover many events and don’t want to think about storage. Discover the Diamond Plan.