Frequently Asked Questions (FAQ)
16 articles
- ✔Can I try the app before purchasing it?Yes: Snap360 includes a free plan to get started, and the Pro and Diamond Pro plans add premium features. Compare what each one includes.
- 🗑️ How to delete your Snap360 accountHow to permanently delete your Snap360 account: what gets erased, how to do it and what to save first so you don't lose your videos.
- 🔄 Switching phones: how to move your account to another deviceGetting a new phone or using another device at an event: sync first, log in on the new one and keep your plan's device limit in mind.
- 🔄 Update the App Without Fear: You Won’t Pay Again or Lose AnythingUpdating the Snap360 360 photo booth app doesn’t create new charges or delete your synced 360 videos. The difference between updating and uninstalling.
- ⏳ How long are my videos stored?Video retention periods in Snap360: the event's online gallery (30 days), your personal cloud and the device gallery.
- 📱 Does the App Work on All Devices?Find out which phones and tablets Snap360 works on, the 360 photo booth app: iOS and Android compatibility to record 360 videos at your event.
- 📲 Can I use the app on multiple devices simultaneously?
- 🌐 Do I Need an Internet Connection for It to Work?The Snap360 360 photo booth app works without internet: record 360 videos at your event or wedding and upload them to the cloud when you have a connection.
- 🎨 Can Each Video Be Customized with My Own Content?Customize your 360 videos with your own music, images and designs in Snap360. Step-by-step tutorials for unique events with your photo booth.
- 📫 How Do I Share Content with My Clients?Share your event or wedding’s 360 videos from the Snap360 photo booth app: QR code, AirDrop, WhatsApp, email or offline gallery.
- 📼 Where Can I See the Snap360 App in Action?Discover the Snap360 360 photo booth app in action: demos, real 360 videos from events and weddings, and tutorials on our YouTube channel.
- 📱 Can You Use Snap360 Comfortably on iPads and Tablets?Use Snap360 on iPads and tablets with total comfort: big screens for your 360 photo booth without losing any feature at your events.
- 📱 Snap360 App Device CompatibilityDoes Snap360 work on your phone? iOS 13+ and Android 7+. Requirements, limits and what's coming soon.
- 🌟 Does Snap360 Work Without Internet?Yes: record 360 videos without Wi-Fi or data. They save on your phone and you upload them to the cloud when you reconnect.
- ☁️ Can I Save My Videos in the Cloud?Yes, with the Pro or Diamond plan you save your videos in the cloud: 4 GB (Pro) or 15 GB (Diamond, ~1000 videos).
- ⏳ Maximum Recording Time in Snap360How long is a video in Snap360? Up to 12 seconds, the sweet spot for snappy, catchy clips at events.