If Snap360 won't open or shows you an error when logging in, don't panic: in the vast majority of cases it's solved in a couple of minutes. And most importantly: the videos you have already recorded are safe in your Local Gallery — they are not lost because of a login failure.
Follow these steps in order
Check if there is a pending update. Open the App Store or Google Play, search for Snap360 and, if the update button appears, install the latest version. Many startup errors are caused by old versions.
Restart the app completely. Close it fully (not just minimizing it) and open it again. If the problem persists, restart the device as well: it fixes more than you'd think.
Try another connection. If you're on WiFi, switch to mobile data (or the other way around). Sometimes the network blocks the connection to our servers and the app can't validate your session.
Verify your credentials. Make sure you're using the correct email and check that there are no typos. If you don't remember your password, you can reset it by following this guide: How to reset your password.
None of this worked?
Then we want to take a closer look. Write to us in this same chat with:
A screenshot of the exact error you're seeing.
Your device model and whether it's iOS or Android.
The email you're trying to log in with.
With that information we can locate your account and give you a solution much faster. Remember: your recordings are still in the device's Local Gallery, so you won't lose anything while we sort it out.