Have you ever experienced recording videos in Snap360, but they didn't sync due to connection issues? Don’t worry, we have the solution! One of Snap360's most useful features is the Local Gallery, which allows you to access and sync videos recorded offline.
In this article, we will explain how offline videos work, how to access them, and what steps to follow to sync them properly.
What are offline videos?
Offline videos are those that you recorded in Snap360 but have not yet synced with the cloud or your device’s gallery. This can happen due to:
Lack of an internet connection.
Temporary syncing issues caused by network interruptions.
These 360° videos are safely stored in the app’s Local Gallery, ensuring they are not lost while you solve connectivity issues. This feature allows you to capture memories without the need for a stable connection and sync them once you have access to an internet network.
How to access unsynced videos
Follow these steps to locate and preview your unsynced videos:
Open Snap360 and go to the event where you recorded the videos.
Look for the “Content Management” option and “Offline Videos,” where you will find all unsynced videos.
Once in Offline Videos, you will see a list of pending videos. Tap on any video to preview it before syncing.
Syncing Videos – iPhone Android
Video syncing in Snap360 is a key feature that ensures you never lose important content. With the Local Gallery, you can record offline videos, preview them, and sync them when you’re ready.
How to sync your offline videos
Once you’ve identified the videos, it's time to sync them. Here's how to do it correctly:
From Offline Videos, select the videos you want to sync.
Tap the "Sync Now" option to start the process.
Make sure to:
Keep the app open during syncing.
Connect to a stable Wi-Fi network to avoid interruptions.
Syncing may take a few minutes depending on the video size and internet speed.
Note: Once syncing is complete, your videos will be available in the cloud gallery or your device’s local gallery.
Tips for successful syncing
Stable connection: Use a reliable Wi-Fi network to ensure a smooth process.
Do not close the app: Keep Snap360 open while videos are syncing.
Verify syncing: Once the process is complete, check the Synced Videos section to confirm everything is in order.
What to do if the videos do not sync?
If you encounter issues during syncing, here are some solutions:
Restart Snap360: Close and reopen the app to retry.
Check the connection: Make sure your device is connected to a stable Wi-Fi network.
Restart the device: This can fix temporary syncing issues.
Contact Support: If the issue persists, our technical support team will be happy to help.
Video syncing in Snap360 is a key feature that guarantees you will never lose important content. With the Local Gallery, you can record offline videos, preview them, and sync them when you’re ready.
If you need help with the syncing process for your 360 videos, this tutorial will show you how to sync your videos correctly: