You uploaded your custom frame and in the video it appears shifted, zoomed in or cut off at the edges. The cause is almost always the same: the file doesn't have the recommended dimensions or format, and the app scales it to make it fit, distorting the result.
The typical cause
If your frame has a different aspect ratio than the video (for example, a horizontal design for a vertical recording) or dimensions different from the recommended ones, the app has to enlarge or crop it to cover the screen. That's why it looks shifted or "zoomed".
The solution: use the recommended dimensions
Check the full specifications in our frames guide: How to upload and set up frames with Canva. These are the dimensions it indicates:
Vertical frame: 1080 px wide x 1920 px high — ideal for vertical recordings.
Square frame: 1080 px wide x 1080 px high — perfect for social media and centered recordings.
Step by step to fix it
Open your design in Canva (or your usual editor) and adjust the canvas to the exact dimensions from the table above, according to your recording format.
Make sure the central area of the frame is transparent, so the stars of the video can be seen.
Export the file in PNG format with a transparent background.
Import the frame again into your Snap360 event and make a test video to confirm that it fits perfectly.
Does it still look wrong after adjusting it? Write to us in this same chat attaching the frame file and we'll review it for you to tell you exactly what to correct.