You've uploaded your custom frame and in the video it appears shifted, zoomed in, or cut off at the edges. The cause is almost always the same: the file doesn't have the recommended dimensions or format, and the app scales it to fit, distorting the result.
The typical cause
If your frame has a different aspect ratio than the video (for example, a horizontal design for a vertical recording) or measurements different from the recommended ones, the app has to enlarge or crop it to cover the screen. That's why it looks shifted or "zoomed."
The solution: use the recommended sizes
Check the full specifications in our frames guide: How to Upload and Set Up Frames with Canva. These are the dimensions it indicates:
Vertical frame: 1080 px wide x 1920 px tall — ideal for vertical recordings.
Square frame: 1080 px wide x 1080 px tall — perfect for social media and centered recordings.
Step by step to fix it
Open your design in Canva (or your usual editor) and set the canvas to the exact dimensions from the table above, according to your recording format.
Make sure the center area of the frame is transparent, so the people in the video are visible.
Export the file as a PNG with a transparent background.
Import the frame back into your Snap360 event and record a test video to confirm it fits perfectly.
Still looks wrong after adjusting it? Message us right here in this chat attaching the frame file and we'll review it for you to tell you exactly what to fix.
Frames Without the Headaches
If you'd rather not wrestle with the measurements, the Diamond plan includes a premium frame gallery ready to go for your 360 videos, plus more cloud storage. Discover the Diamond Plan whenever you like.