VPNs and Snap360 don't get along
A VPN routes your entire connection through a remote server, often in another country. That may be fine for browsing, but for an app that uploads and syncs heavy videos in real time like Snap360, it's a source of problems: slower connections, mismatched regions and dropouts in the middle of a sync.
Typical symptoms of using a VPN
The Virtual Gallery doesn't load or only loads partially.
Syncing gets stuck or is extremely slow.
The QR code or the video take much longer than usual to generate.
Payment errors in the store (the VPN's region doesn't match your account's).
Odd behavior that appears and disappears for no reason.
The Snaper rule: VPN off while using Snap360
Check whether you have an active VPN: on iOS, Settings › VPN (or the “VPN” icon in the status bar); on Android, Settings › Network & internet › VPN (or the key/padlock icon in the bar).
Turn it off before recording, syncing or paying.
Fully close Snap360 and open it again.
Retry what you were doing.
What if the venue's network has a VPN or restrictions?
Some corporate, hotel or event-venue networks force their own VPN or block services. If you can't turn it off, the most reliable solution is to switch to your phone's mobile data during the event.
Remember: if the problem continues after removing the VPN, message us right here in this chat telling us which network you're using and we'll look into it with you. And only use a different setup if our team expressly tells you to for a specific case.